Mercy Center Burlingame intends to continue to be a place of calm, peace, and wellness during this time. 


Please Stay Home if you Have Symptoms:

  1. Take care of yourself and others by staying home if you have a fever (99.5 degrees F or higher), shortness of breath, or other symptoms of illness.


  1. Masks are optional when San Mateo County is at a LOW risk of transmission.
  2. If San Mateo County COVID rate rises quickly indicating MEDIUM or HIGH risk of transmission, we will require a properly fitting face mask to be worn throughout the building (except when alone in a room, or while eating).

Medical Emergency and Illness Policy:

  1. If there is a medical emergency please call 911 immediately.Then, notify your contact person for your group, and the front desk so they can help facilitate emergency professionals onto the campus and to your location.
  2. If someone becomes ill (non-emergent) during the retreat, please contact the point of contact for your retreat and call the front desk (650) 340-7474 or the security cell number for emergencies (650) 464-9941 to inform us of what is happening. The receptionist and/or the security personnel will assist you in getting help and inform the point of contact person from your group (if you haven’t already).
  3. If the ill person is not able to leave Mercy Center of their own accord, we will call the local paramedics for assistance.
  4. After seeking medical attention, please follow-up with Mary Dillard, Mercy Center Director at (650) 477-8984 to let us know how you are doing and provide us with any health information that may affect other guests or staff.
  5. Since we are not a medical facility, we will not be able to let anyone convalesce or quarantine at Mercy Center but we will help you locate a nearby hotel if needed.
  6. If, after arrival, you become symptomatic and/or test COVID positive you will be required to leave Mercy Center immediately as we do not allow guests to quarantine on our property as we wish to reduce exposure or possible exposure to other guests, the Sisters in residence, and our staff.
  7. If, after arrival, you find out you have been exposed to someone who has tested positive for COVID the following applies:
    • If you are asymptomatic & test negative, you would be required to wear a KN95 mask for the duration of your visit.
    • If you develop symptoms, even if mild, we ask that you leave the event in order to recover.

Questions may be directed to Cristina Esguerra at (650) 340-7474 or Mary Dillard at (650) 477-8984. 

We look forward to welcoming you to Mercy Center Burlingame.

This policy may be changed and updated as more information becomes available. Mercy Center will comply with government issued directives regarding COVID-19, as well as make decisions based on the unique needs of our community.