CANCELLATIONS / REFUNDS
Currently effective until December 31, 2023:
The cancellation policy for Mercy Center Burlingame depends upon several factors including the type of program and duration of stay. Generally, the cancellation policy is a 50% forfeiture of payment if cancelled within 1 week or less of the program start date. Cancellation fees set forth in any specific program description supersedes any terms set forth in this general cancellation policy description.
Sponsored Events – Refunds must be requested in writing by sending the reason for your cancellation with your full name and contact information, and mailing address, to mcweb@sistersofmercy.org.
Hosted Events – Please contact your group coordinator to discuss the terms of agreement for all outside groups. Each group determines their own refund policy and may differ from our policy.
Hosted Events – Please contact your group coordinator to discuss the terms of agreement for all outside groups. Each group determines their own refund policy and may differ from our policy.
If you have additional questions please contact us at mcweb@sistersofmercy.org or call Guest Services at 650-340-7474.
Donations
Many guests choose to donate their payment to Mercy Center Burlingame in lieu of a refund. Please inform Guest Services at mcweb@sistersofmercy.org if you would like to donate your payment at the time of cancellation and we will make sure to send you a receipt for your donation. Thank you!
Many guests choose to donate their payment to Mercy Center Burlingame in lieu of a refund. Please inform Guest Services at mcweb@sistersofmercy.org if you would like to donate your payment at the time of cancellation and we will make sure to send you a receipt for your donation. Thank you!
Refund Payments
Refunds are issued by check within 45 days of approval by the Director of Mercy Center.
Refunds are issued by check within 45 days of approval by the Director of Mercy Center.
Effective January 1, 2024:
Program Refund Policy:
- If Mercy Center Burlingame (MCB) cancels a program, the total amount paid by those registered will be refunded.
- If a guest doesn’t attend a program and does not cancel her/his registration at least 4 days in advance, no refund will be given.
- No Refunds will be given if a guest leaves during the program.
- MCB reserves the right to determine the method for refunding the program fee.
Refund Amounts:
Refunds must be requested in writing by sending the reason for your cancellation with your full name and contact information, and mailing address, to mcweb@sistersofmercy.org.
- 14 or more days’ request by registrant to cancel registration, 50 % refunded after processing fee of $30.
- 5-13 days’ request by registrant to cancel registration, 40% refunded after processing fee of $30.
- 4 days or less request by the registrant to cancel registration, no refund will be given.
Note: No refunds will be given for programs with a fee of $100 or less.